About NovaPoint
Technology earns its place by solving a real problem.
NovaPoint helps small and mid-sized businesses put AI, automation and the tools they already own to work on the problems that hold them back. The work is measured by one thing: whether the business runs better afterwards.
The person behind NovaPoint.
Leo Alvarez
Founder & Principal ConsultantNovaPoint was founded by Leo Alvarez, who brings more than 20 years of experience leading technology, business operations, platform delivery, governance and large-scale transformation initiatives. He started the company to bring that experience to small and mid-sized businesses. Clients work directly with Leo throughout the engagement.
Before founding NovaPoint, he held technology and operational leadership roles with Wolters Kluwer and Universal Parks & Resorts, covering Salesforce platform leadership, business process improvement, technology governance, resource management and global transformation initiatives.
Through NovaPoint, he has led technical program management for Renewal by Andersen’s enterprise CRM transformation, coordinating multiple workstreams, technology platforms, vendors and executive stakeholders across a nationwide organization.
NovaPoint client experience
- Renewal by Andersen Enterprise CRM transformation.
Prior leadership experience
- Wolters Kluwer Technology, platform and business operations leadership.
- Universal Parks & Resorts Technology governance and operations leadership.
Roles held by Leo Alvarez before founding NovaPoint. These organizations are not NovaPoint clients.
What large-program experience brings to your business.
Leading large programs means holding a lot together at once: several teams, several systems, outside vendors and senior stakeholders who each need something different from the outcome. That work builds habits that apply at any size: steady judgment when several things are changing at once, clear communication with everyone affected, and a plan that gets from decision to working result.
In a small or mid-sized business the stakes are just as real, and there is usually less room to absorb a change that does not land. NovaPoint brings the same care to each problem, sized to the business in front of it, so the thinking is thorough and the work stays practical.
People. Process. Technology.
This is how NovaPoint looks at any business problem. The first question is which of the three is actually the constraint, and it is answered before any technology is discussed.
People
Who does the work, what capacity exists, where the handoffs are, and what happens when someone is unavailable.
Process
How the work actually moves rather than how it is documented, including the workarounds people invented to keep it moving.
Technology
What is already owned, how it is really used, what it connects to, and where automation or AI would make a measurable difference.
Automating the wrong process does not solve the problem. It just makes the wrong process run faster.
So a diagnosis can end with a recommendation to change a process and buy nothing at all. That outcome is not a failed engagement. It is often the most valuable one.
Want to talk it through?
Tell us what is happening in your business. No preparation, no diagnosis and no technology preference required.
Complimentary 30-minute conversation. No preparation needed.